FAQ
Good to know.
Answers to the questions our guests ask most often.
Where can we have breakfast?+
Breakfast is served at Billy’s, a 2-minute walk from SeaSide. June-August: 8:00-12:00. Other months: 10:00-12:00. Depending on your offer, breakfast may be included in your stay.
How does check-in work?+
Complete online check-in in the Guest Zone. On arrival day, we send an email and text message with your personal access code and entry instructions. The code works during your booked stay. Check-in is from 15:00 in May-September and from 14:00 in October-April. Check-out is by 11:00. You do not need to meet staff or tell us your arrival time - you can enter at any time after your stay begins.
Can I arrive late?+
Yes. Self check-in works around the clock once your stay has begun and your code is active. You can also arrive late in the evening or at night.
Do you have reception?+
Reception is usually staffed from 9:00 to 15:00. Outside the season, on-site hours are irregular. When we are not at reception, we are available remotely. You can enter the property yourself using your access code.
Do you have parking?+
Parking is behind the building, on the grounds of the Pomeranian Rheumatology Centre. It costs PLN 120 per day. Spaces are limited and must be reserved in advance. Access is from Piastów Street. Allow for heavier traffic in central Sopot during summer.
Is booking directly better value?+
Yes. You get the best price, full room availability and direct contact with us, without intermediary commissions. Check current prices and your selected offer’s terms in the booking form.
Are there rooms with a sea view?+
In winter, almost all rooms except Economy have a sea view. In summer, natural greenery on the dune obscures the shoreline. Room descriptions explain the position and view; trees and vegetation may partly obscure it from May to the end of September.
What amenities are included?+
Fast Wi-Fi, Kimbo coffee, teas, small snacks and sweets, eSpring filtered water, bed linen, towels, toiletries, heating and beach chairs in summer. All at no extra charge. The coffee corner is open to all guests around the clock.
Can I bring a pet?+
Yes, we accept small pets. The fee is PLN 80 per night. Please inform us and agree the stay in advance so we can prepare the room. Pet rules are in our terms.
Do you issue invoices?+
Yes. Send invoice details as soon as you book, and no later than before payment. Once a fiscal receipt has been issued, changing the document may no longer be possible. See our terms for details.
Is there treatment or rehabilitation nearby?+
Yes. Many guests combine their stay with treatments at the nearby rehabilitation centre. Walking between the buildings takes only a few dozen seconds. Details are at zdrowie.seasidesopot.com.
When will I get the door code?+
We send the access code on arrival day, by email and text message at the same time. The message includes full entry instructions. The code becomes active when your booked check-in time starts.
How do I use a gift voucher?+
Enter the code in the designated booking form field. Use the voucher once, for one reservation, within the validity shown in the purchase confirmation. Full conditions are in Appendix 3 to the terms.
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